Imagine this unsettling scenario. You don’t feel well, so you go to your doctor. You describe your symptoms, and he completely skips any kind of exam. He doesn’t even check your vitals! Instead, he scribbles away on his prescription pad, offering you an experimental new medicine that might make you feel better.
That’s worse than alarming. Prognosis without diagnosis is malpractice. That’s why doctors don’t hand out medicine like it’s candy. And IT support providers should have the same standard.