Technology is the leading force that helps companies streamline their process, improve productivity and keep a competitive edge. But, what happens when you have hiccups or, even worse, a major outage? Your two main options are the break-fix approach and managed services. Understanding what happens when an issue occurs under each scenario will help you determine what is best for you, your team and your customers.
Break-Fix: A Reactive Approach
- Something goes wrong. Internet is down, computer gets a virus, data is lost, etc.
- You frantically report the issue to your break-fix guy and your call goes in the queue based on their priority, not yours
- The technician is dispatched to your location or tries to work on the issue remotely
- The technician diagnoses the cause of the problem
- The problem is resolved and you’re billed for the time and materials which varies from call to call
Managed Services: A Proactive Approach
- An IT problem arises
- Your MSP is notified by their monitoring software before the problem affects your system
- The MSP immediately reviews the alert and starts diagnosing the issue without you having to contact them
- The issue is resolved remotely or you’re notified of an onsite visit
- The problem is resolved and everything is included in your fixed monthly fee
When it comes down to deciding whether break-fix or managed services is right for you, the key question you should ask yourself is how long can you afford to be down? With the break-fix approach, it could be hours or days before you’re back up and data is recovered. A big advantage of managed services is that an MSP can spot and resolve small issues before they cause larger ones that could negatively affect your systems, productivity and your clients.
Contact us to learn more how managed services can ensure your technology gets the priority attention it needs so you can do the same for your customers.