Our CEO, Ellen Jennings, was recently featured in a TechGen blog, Why Your Small Business Needs an IT Network Diagram Before Trouble Hits.
Excerpt from the blog:
Ellen Jennings, CEO of BEI, says that when her support team has to start from scratch to find things like IP addresses, physical locations, and dependencies among various IT components, fixes naturally take longer and cost more.
Ellen wants any of BEI’s tech support specialists to be able to help any customer who calls in with a critical issue. A network diagram helps make that happen quickly, she says.
Read the full blog here: https://techgen.com/why-your-small-business-needs-an-it-network-diagram-before-trouble-hits/