How BEI does IT support. (It’s not just about the tech!)
“We try to look at it from a business standpoint, not an IT standpoint . . . How do you want to leverage IT to accomplish whatever your goals are?”
That’s Jake Hovermale, BEI’s CTO. He’s describing how we approach client relationships. It may sound weird for an IT company to say we don’t focus on IT, but it makes perfect sense to us.
That’s because we’re not trying to make IT successful. We’re trying to make people successful.
There’s a big difference.
It starts with strategy
Did you catch the essence of what Jake said? Our strategy hinges on it. We see IT solutions as tools you can use to accomplish . . . whatever it is you really want to accomplish.
We’re into IT. Clearly. This is what we do for a living. But we know IT and network configuration probably aren’t what ignites the fire of your passion. For most of our clients, technology tools are just that—tools they use to do the things that matter to them.
Our core strategy is built on that simple fact.
You have targets you’re trying to hit. Our job is to make sure you have the IT tools you need to hit every single one.
From day one
That underlying philosophy makes working with BEI different from the very first conversation. We’re not going to try to pitch our favorite solutions or insist that you need a specific service. Instead, we’re going to start by listening.
If you’ve worked with other managed IT services providers (MSP), you’ll notice the difference.
We want to know how your business operates, how you define success, what gets in your way most often, and what would make your work life easier. Then we’ll help you design an IT infrastructure that can serve as a foundation for making your goals a reality.
Everyone says it
“Your success is our success.”
Nearly every MSP says that. Seriously, do a quick Google search and read over a dozen mission statements. You’ll find some variation of that sentiment in every single one.
And there’s nothing wrong with that idea! In fact, we’d say the same. But at BEI, we genuinely mean it.
Nothing matters as much to us as seeing others succeed. We understand we play a critical role in helping make that success possible. For us, what we do is sacred. That’s why working with us is fundamentally different.
You’re not a line item on our client roster. You’re a person with hopes, goals and dreams—for your organization and for yourself. We want to help you find the success you’re looking for.
From the inside out
Our commitment to people runs so deep, it starts with how we function internally. For example, we’re pretty serious about work/life balance. Every single employee works from home at least one day a week.
On top of that, we’re active in the community, supporting local nonprofits and volunteering where there’s a need.
The idea that people are important is more than lip service to us. It’s a bedrock principle we try to live out in everything we do.
The BEI difference
Yes, we’re IT experts. We can handle just about any technology issue you can throw at us, from ongoing IT support to structured cabling to regulatory compliance—HIPAA or NIST 800-171. We can deliver on every service we offer.
But we don’t stop there.
We’ll also make sure every interaction takes into account your business goals. We want you to walk away from every conversation with us smiling, assured that we take your business agenda seriously.
That’s what makes BEI different.
